Everything a Madeira shop
needs to run the program.
Most of these links open in the merchant portal once you’re signed in. A few are outbound, order brand kits, book a setup call, email the team.
A one-page printout you can keep behind the counter. Eight things, twenty minutes total.
Open from the portalA free thirty-minute call with the Shop Madeira team. We walk through the merchant app and answer anything.
Email us to bookA starter list of perk ideas, sorted by category. Pick one to open with, change it whenever you like.
Open from the portalAdd the staff who work your counter so anyone can scan stamps. Roles and revoke happen instantly.
Open team settingsRun a perk for an hour, a day, or a season. Schedule the start, set a cap, watch redemptions in real time.
Open promotionsWeekly numbers for stamps, visits, and page views, plus the neighbors who visit your shop by first name and last initial. Never an email, phone number, or street address.
Open insightsWindow stickers, counter cards, social tiles. Shop Madeira pays printing for the first round.
Email to orderA short note from our brand team on what makes a listing photo perform. Phones are fine, we have notes.
Open guidanceHow Sip & Stroll, First Friday, and one-off shop events get configured. The merchant team handles the wiring.
Read on the events pageWe answer email. Quickly.
Replies within one business day, usually the same morning. For routine questions and most account changes.
merchants@shop-madeira.comOn the morning of a community event (Sip & Stroll, First Friday, the parade), email us with EVENT in the subject and we reply within the hour.
Email with EVENT in subjectHow claiming works, how perks are honored, what happens to your listing if you leave. Written down, so you do not have to email to find out.
Read the support page