Effective May 12, 2026 · Last updated July 9, 2026
This Merchant Agreement (the “Agreement”) is between LeadTimber LLC, an Ohio limited liability company located at Madeira, Ohio 45243, USA (“Shop Madeira”, “we”, “us”), and the Madeira-area business or community organization identified at signup (“Merchant”, “you”). It governs your participation in the Shop Madeira loyalty program and your use of the merchant portal at merchant.shop-madeira.com.
Shop Madeira is an independent neighborhood platform. It is not operated, funded, or endorsed by the City of Madeira or by any civic organization. Community organizations participate under this Agreement on exactly the same terms as businesses; where this Agreement says “business” or “merchant”, it includes a participating organization.
This Agreement applies in addition to our public Terms of Service and Privacy Policy. Where this Agreement and the Terms of Service conflict, this Agreement controls for your participation as a merchant.
1. Who can participate
To participate as a merchant you must:
Be a business or a community organization with a physical address inside Madeira, Ohio (ZIP 45243): a storefront, a service location, an office, a meeting place, or a mailing address for an organization whose listing is set to Online.
Hold a current vendor’s license, professional license, or other registration required to operate your business under Ohio law; for a community organization, whatever registration its form requires, if any.
Be at least 18 years old and able to bind the business named in your signup.
Verify ownership of the listing using at least two of the methods we accept: the business phone number, the business email address on the listing, a copy of your Vendor’s License, or a photograph of your storefront with a code we provide.
We approve, decline, suspend, or remove listings and promotions only for a reason set out in our published Listing & promotion standards, applied the same way to every member, and we tell you which reason applied. We run no promotions of our own and do not rank or feature members by anything other than the rules on that page.
2. Your listing
You are responsible for keeping the listing accurate, hours, address, phone, photos, perks, and team members.
You grant Shop Madeira a non-exclusive, royalty-free, worldwide license to display your name, logo, listing copy, and uploaded photos on shop-madeira.com, in the iOS app, in email communications to neighbors who have opted in, and in printed Shop Madeira collateral. The license ends when you remove the listing or terminate this Agreement.
You represent and warrant that you own or have the right to use every photo, logo, and piece of text you upload, and that none of it infringes a third party’s rights.
We may generate an AI-assisted cover photo while you finish uploading your own. AI-generated photos are labelled in the alt-text and removed the moment you upload a real one.
We may make minor, non-substantive edits to your listing for style consistency (capitalization, spacing, formatting). We will not change pricing, hours, or perks without your consent.
3. The loyalty program
Customers earn stamps when they check in at your storefront via the Shop Madeira app or web wallet. Stamps are issued, recorded, and reversed by Shop Madeira; you do not need to track them yourself.
You may configure one or more perks (free items, discounts, exclusive products) that customers can redeem at a stamp threshold you set. You fund the perk yourself, Shop Madeira does not reimburse you for redeemed perks.
You agree to honor any perk you configure for as long as it appears active in the merchant portal. If you need to retire a perk, deactivate it from the portal at least 24 hours before honoring it for the last time.
You agree to honor Saturday and event-day multipliers configured by Shop Madeira (for example, 2× on Saturdays, with higher multipliers on designated event days as published on the events calendar) at no extra cost to the customer.
You may not condition stamps or perks on the purchase of an unrelated product, on tipping, on signing up for any other program, or on sharing the customer’s personal information beyond what the app collects.
We may reverse stamps and revoke perks awarded as a result of suspected fraud, refunded transactions, or a violation of these terms.
4. Pricing and billing
Participation is free for every member inside 45243, business or organization alike. There is no subscription fee and no per-stamp, per-check-in, per-redemption, or percent-of-sale charge — the state shown at /for-businesses/pricing. No billing terms apply to your participation.
If the program later introduces a paid subscription tier, we will publish the pricing at /for-businesses/pricing at least sixty days before it takes effect and update this Agreement under Section 12 (Changes). The billing terms will appear in this section before any fee is charged, and you may terminate under Section 10 rather than accept them.
5. Customer data
Shop Madeira is the data controller for the neighbor-side data and the data trustee for the program as a whole.
You receive customer insights through the merchant portal, aggregated, anonymized counts: how many neighbors checked in, how many were first-time, repeat-visit rate, time-of-day distribution. We do not share an individual neighbor’s name, email, phone number, or check-in history with you unless that neighbor has explicitly chosen to share their identity with your shop (for example, by redeeming a perk that requires it).
You agree not to attempt to re-identify a neighbor from the aggregated data we share with you, not to combine that data with other data sets in a way that would re-identify them, and not to share Shop Madeira data with any third party.
Customer data is never sold. Shop Madeira does not sell neighbor data to anyone, and you agree you will not sell or transfer Shop Madeira data to anyone either.
6. Your team
You may add team members to the merchant portal so they can scan stamps and run perks. Each team member must use their own login. You are responsible for:
Granting and revoking access for the people who work in your shop.
Ensuring team members understand the program and honor perks the way the portal shows them.
The actions taken by anyone you authorize on your account, just as you would be for any other workplace tool.
7. Conduct
You agree NOT to:
Issue stamps to customers who did not actually visit your storefront (no “stamp farming”), or to yourself.
Refuse to honor a stamp or perk because of the customer’s race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, source of income, or any other characteristic protected by applicable law.
Use Shop Madeira to solicit customers off-program, to bait them into a different loyalty program, or to send them communications unrelated to the perk they redeemed.
Misrepresent the value of a perk in your listing, including listing a perk you do not intend to honor.
Reverse-engineer, scrape, or attempt to derive the source code of any part of the merchant portal, the scanner app, or the worker.
Use Shop Madeira data, including aggregated insights, to compete with Shop Madeira itself or to operate a competing loyalty program.
Material violations may result in immediate suspension of your account, removal of your listing from the directory, and termination of this Agreement.
8. Indemnity
You will indemnify and hold harmless Shop Madeira, its officers, employees, and contractors from and against any claim, loss, or liability arising out of:
Your listing content, including any photo, logo, or copy you upload.
A perk you offered through Shop Madeira (including a customer’s claim that you failed to honor it as listed).
Your goods or services delivered to a customer who reached you via Shop Madeira.
Your violation of this Agreement or of any applicable law.
9. Limitation of liability
To the maximum extent permitted by law, Shop Madeira’s aggregate liability to you under or in connection with this Agreement is limited to the greater of (a) the subscription fees you paid to Shop Madeira in the twelve months immediately preceding the claim, or (b) one hundred US dollars. Shop Madeira is not liable for indirect, incidental, consequential, special, exemplary, or punitive damages, lost profits, lost data, or loss of goodwill, even if advised of the possibility.
10. Term and termination
This Agreement begins when you sign up for the program and continues until either party terminates it.
You may terminate at any time from the merchant portal. Your listing reverts to the unclaimed directory state and stamps stop issuing at your storefront.
We may terminate this Agreement on thirty days’ notice for convenience, or immediately for cause (material breach of this Agreement, fraud, repeated failure to honor perks, or a court order).
Sections 5 (Customer data), 7 (Conduct), 8 (Indemnity), 9 (Limitation of liability), and 11 (Governing law) survive termination.
11. Governing law
This Agreement is governed by the laws of the State of Ohio, without regard to its conflict of laws rules. The exclusive venue for any dispute arising out of or relating to this Agreement is the state or federal courts located in Hamilton County, Ohio, and you consent to personal jurisdiction in those courts.
12. Changes
We may update this Agreement to reflect changes in the program. We will give you at least thirty days’ notice before a material change takes effect. If you continue to use the merchant portal after a change takes effect, you have accepted the change. If you do not accept a change, you may terminate this Agreement before the change takes effect under Section 10.